Frequently asked questions

1. You will need a Design with a Border shape. For instance, how does your logo look inside a circle, square, or oval? Or, does an irregular border with a “cutout” shape work best? Providing a sketch is recommended. Please visit our Custom Patch Photo Gallery for ideas.
2. Determine a size. We provide recommendations on our Designing a Great Patch page. Check them out!
3. Choose the backing type. How will it attach? We advise about this on our Designing a Great Patch page.
4. With Steps 1-3 completed, you are now ready to quote your patch, and don’t forget to upload your artwork. (Tip: take a digital photo.)
5. Place the order. We will send a prompt confirmation email and get to work on your patch.

Please use our Get a Quote tool to find out. Save your quotes and turn them into an order when you are ready.

For online payments, we currently accept Visa, MasterCard, Discover, & American Express.

The most frequently asked question that we receive! Our production time is 20 business days, but does not include shipping which takes another 5-10 days. Not fast enough? Then, please call 1-888-438-0811 or email [email protected] to make special arrangements.

Web Orders are shipped FedEx Ground at no charge to you. If you need expedited shipping, we provide options in the Shopping Cart for 1-day or 3-day shipping.

No, not if you order here. Orders from this site are made at our wholly-owned factory Qingdao Emblem in Northern China. Need USA Made patches instead? Then please call 1-888-438-0811 or email [email protected].

We can make a one-off sample for you but the cost is $200 – and it is non-refundable. A cost-saving workaround is for us to send you a digital proof instead.

Since all items are custom made, we do not accept returns. Please see our satisfaction guarantee in the next answer.

If you are unhappy, then we will do everything in our power to make you happy. If we did not make what you asked us to make, then we will remake the order to your satisfaction or refund your money.